If no one heard you, it was never said.

It doesn’t matter what you say, it only matters what was understood; therefore, our unintended intentions are often conveyed.

Executive Excellence therefore is the mastery of delivering precise understanding.

A group of kittens graced our farms in Wisconsin and naturally captured the hearts of my daughters. I noticed that each kitten had a distinct personality… kind of freaky human like if you know what I mean. Some were curious; some were friendly; and some would hide and hiss.

There was one kitten that was particularly cuddly. She was always seeking your attention. She loved to be held and would purr lavishly when you carried her around. It was no mystery which kitten became the favorite. Great efforts were made to befriend the scaredy cats — efforts that often resulted in scratches and blood. Soon, they would be forgotten.

The kittens were largely identical. Each was the same size, equipped the same, and was born in the same place. The only thing different was their individual behavior that determined what the world would give them.

What result is the world giving you? There is a lot of emphasis on “just being yourself;” however, certain fundamentals of personal excellence will determine your result. A smile verses a frown will immediately impact the reactions others will give you. Sharp dress verses casual, sloppy dress causes others to make a judgment about you.

Little habits, personality traits, and appearances greatly impact your personal results. Take time to master elements of etiquette and pay special attention to how others react to your behavior and dress. If it isn’t what you want, then look to make some changes.

I went of a meeting the other day and had the most interesting experience. We offered a 2-hour training session that companies pay us thousands of dollars for to come and do live around the country free of charge.

The response astounded me. “Where will it be?”

“At our office,” I responded.

“Well that’s a 40 minute drive; I don’t think we’ll get anyone to do that,” was the response. “Maybe if you come up here, we could get people to come.”

At that moment, I realized the distinction between the highly successful and the mediocre. Successful people do not have barriers between themselves and their goals.

I travel hundreds of miles to attend events that will benefit my growth. Most people are just not willing to do what it takes to make dreams come true.

The difference is often a slight degree shift in attitude and action; what are you willing to do to achieve your goals and dreams?